FAQ

At this time, ThePeptideSource focuses exclusively on serving the domestic market within the United States. Our commitment to timely and efficient delivery is paramount, and as such, we have optimized our shipping processes to cater specifically to clients within the U.S. This approach ensures that our domestic customers receive the highest level of service and expedited delivery.

Understanding the importance of prompt delivery in research settings, we have streamlined our order processing system. Orders are typically processed and dispatched within 1-2 business days from the time of order confirmation. The expected delivery time frame for most orders is 3-5 business days for standard shipping. We also offer an expedited shipping method, which typically takes 1-2 business days. Please keep in mind that this is not guaranteed but is the norm. You will receive a confirmation email with detailed delivery information, including tracking details, to ensure you can monitor your order’s progress.

Our customer service team provides you with exceptional support. For any questions, assistance, or feedback, please feel free to contact us through our contact page. We are committed to responding promptly and effectively, ensuring a seamless and satisfactory customer experience.

To guarantee the highest standard of product quality, every batch undergoes rigorous testing by accredited independent third-party laboratories. Our collaboration with several HPLC laboratories and PhD-qualified experts in analytical and organic chemistry enables us to design and implement robust analytical methods. This stringent quality control process ensures the reliability and consistency of our products, reaffirming our commitment to excellence in research support.

At ThePeptideSource, we set high benchmarks for product purity. Our single molecule products typically meet or exceed a purity standard of ≥98% as determined by HPLC analysis. Frequently, our products achieve even higher purity levels, often ≥99%, demonstrating our commitment to providing superior quality products for your research needs.

Our peptides are provided in lyophilized (freeze-dried) powder form. This state-of-the-art method of preparation is essential to maintain the integrity and effectiveness of the peptides. For reconstitution purposes, we recommend using Bacteriostatic Water (BAC Water), which can be purchased alongside our peptides. This careful packaging ensures that our peptides retain their high quality from our facility to your laboratory.

Leveraging our extensive industry experience and significant purchasing power, we are able to offer competitive pricing without compromising on quality. Our large-scale procurement and efficient manufacturing processes, coupled with stringent quality control measures, allow us to pass on the benefits of economies of scale to our customers. This strategic approach ensures that you receive high-quality products at the most favorable prices.

To ensure the longevity and efficacy of our peptides, they are supplied in lyophilized powder form. For optimal preservation, we recommend storing these peptides at temperatures below -20°C. However, refrigeration at around 4°C is generally adequate for most purposes, particularly if the peptides are intended for use within a two-year period. Notably, our peptides demonstrate remarkable stability, capable of withstanding room temperature conditions for 4-6 weeks without degradation, provided they are protected from direct sunlight. This robust stability profile makes our peptides well-suited for a variety of research applications.

We wholeheartedly support independent product testing. If you choose to validate our products through a third-party laboratory, we are more than willing to provide replacements for any items used during the testing process. To initiate this process, kindly share the test results along with the corresponding order number, and we will promptly replace the tested products at no cost. Our unwavering confidence in the quality of our products is underscored by our eagerness to facilitate independent blind tests conducted by our valued customers.

Our products are exclusively designed and marketed for use within academic laboratory research settings. None of our products are intended for, or manufactured for diagnostic or therapeutic applications in humans. We retain the right to request further confirmation of the intended use prior to processing orders. Any orders that do not align with the precise purposes outlined in our Terms and Conditions will be declined. In all honesty, if you find yourself inquiring about this matter, it suggests our products may not be suitable for your requirements.

We continually expand our product offerings and are open to special requests. If you require a specific product not currently listed, please contact us with your requirements. Our extensive network and capabilities enable us to source or custom-synthesize a wide array of products.

Recognizing the need for economical solutions in large-scale research, we offer attractive pricing for bulk orders. Contact our sales team for a personalized quote, and we will work with you to provide the best possible value and service